Refund Policy

Last updated: 25 October 2026

14-day money-back guarantee

If Czech Pexeso Premium is not for you, you can get a full refund within 14 days of any purchase — the first payment of a monthly or yearly subscription, a renewal, or a lifetime purchase. No reason needed.

How to ask for a refund

Purchases are processed by Paddle.com, our reseller and Merchant of Record, so refunds are paid by Paddle to your original payment method. To ask for one, either:

• reply to your receipt email or use paddle.net to find your order and request a refund, or
• write to hello@czechpexeso.net with the email address you paid with, and we will arrange it.

Refunds usually reach your account within 5–10 business days, depending on your bank.

After a refund

A refunded purchase ends Premium for the period it paid for: a refunded subscription is cancelled, and refunded lifetime access is removed. Your account, progress and free play stay as they are.

Cancelling a subscription

You can cancel at any time from your account page; you keep Premium until the end of the period you have paid for and are not charged again. Cancelling after the 14-day window does not refund the current period.

Your statutory rights

This policy does not limit any rights you have as a consumer under the law of your country.